Returning product has to be in a new, unused and unopened condition in original packaging for a full refund. There’s no restocking fee, however you are responsible for return shipping fees.
A Return Authorization Number is required for all returns. Please, email us at firstname.lastname@example.org with "Return request" in the subjects line to request RMA#
The returned item should include a copy of your invoice or order confirmation email, RA# & the appropriate " return shipping address". Please allow 5- 14 days for processing.
All returned items MUST be brand new, factory sealed and unused. Returns will not be accepted without all of the original packaging, used or opened that are returned will be returned to the sender. We will not accept opened or used items.
All returns must be received within 14 days from the RA# issuing date.
IMPORTANT: All returns must go through our online Return Authorization process. Refunds will not be issued if a return is made without an RA# or after 14 days of delivery of the order. You will be provided with a return address when requesting an RA#.
Royal Cosmetica monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone. For mailing instructions, please email our Customer Service team.